Customer Site

After your first purchase of HRC or USTC cartridges, please visit the Download page to install Tape Drive Doctor.

For continued technical support of our current and prospective customers, please visit the Support page.

Terms and Conditions
Your satisfaction is our policy. If you are not satisfied with HRC or USTC cartridges for any reason, we will gladly accept returns sent back to us within 30 days of original shipment date. Returned purchases will be refunded to the original form of payment with amounts not to exceed the original product purchase price and prorated to cartridge usage. Taxes shall be refunded. Shipping fees or charges shall not be refunded. Payment of returned shipping is also the responsibility of the buyer. Please email sales@tapedrivedoctor.com for a return authorization number.  *Linear Tape-Open, LTO, the LTO Logo, Ultrium and the Ultrium Logo are registered trademarks of HP, IBM and Quantum in the US and other countries.

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